Data Scientist INES Team

About INES Team

INES (Interaction Enabling System) is a strategic orchestration platform within DNA/DPT that connects and manages customer interactions across Swisscom’s digital ecosystem. It powers real-time and batch processes for customer communication, permissions, service provisioning, and campaign triggers.

INES is now expanding into data analytics and AI, aiming to transform its rich interaction data into actionable insights and intelligent automation.

Your Mission

• We are looking for a Data Scientist to lead the exploration and development of INES-based data products. You will work closely with the product owner and engineering teams to:

• Explore and validate use cases from INES customer interaction data (e.g., customer interactions across all channels, inbound & outbound campaign triggers, shop visits et.c).

• Design and build analytics pipelines that leverage INES data for predictive modeling, customer segmentation, and real-time decisioning.

• Prototype AI solutions that enhance customer experience, operational efficiency, and personalization.

• Shape the data product vision for INES analytics, including governance, quality, and scalability.

• 3+ years of experience in data science, analytics, or AI product development.

• Strong skills in Python, SQL, and ML frameworks (e.g., scikit-learn, TensorFlow).

• Experience with cloud platforms (AWS preferred) and orchestration tools.

• Ability to translate business needs into data-driven solutions.

• Comfortable working with ambiguous data and co-defining use cases with stakeholders.

• Fluent in English; German or French is a plus.

Want to know more about us?

We are serving the Swiss market as Switzerland’s leading IT & Telecom company. Thus, we are actively driving digitalization and networking, and tapping new paths for our customers and our employees. Our values are trustworthy, committed and curious.

Since 2019, we have been building up the coolest DevOps Center with a wonderful office at the World Trade Center in the heart of Rotterdam. We are currently recruiting IT passionate professionals who are keen on developing high-quality software, have an agile mindset and appreciate the collaboration with motivated colleagues from all over the world.

What's in it for you?

Work environment

• Agile way of working, multi-cultural work environment promoting work-life balance

• Autonomy, flexibility, opportunity and growth

• Cool office space in the World Trade Center Rotterdam!

• Are you coming to the office by bike or car? You can park right here at the office

• Be a part of our events to build a stronger Swisscom community - for example, culture lunches, fun quizzes, game nights and a lot more! 

Allowances

• 200 euros per month Telephone/internet allowance 

• 275 euros per month contribution to health insurance 

• 5 Paid training days and access to Swisscom learning platforms

• Travel allowance reimbursement

• 500 euros home office allowance

• Gym subscription, Tax advice, and language course

Leaves policy

• Work from abroad possibility for one month per year

• Care, bereavement, maternity and paternity leaves

• 25 days paid vacation days plus Dutch national holidays

Contract terms

• To begin with you will receive a fixed term contract (one year), after 6 months of your employment with us, after a feedback meeting with the team, there is a possibility of extending the contract

• The salary ranges mentioned in our Job Descriptions are base annual gross salaries including the 8% holiday allowance

Candidates for this position will be subject to a comprehensive criminal background check as part of our standard employment procedures. Additionally, candidates will be required to provide a debt statement that demonstrates their financial responsibility.

As a condition of employment, all successful candidates will be required to sign a non-disclosure agreement (NDA) to protect sensitive company information and ensure confidentiality.